Find practical answers about preparing images, choosing products, placing an order, delivery, and getting help.
PrintKeepsake offers everyday photo prints, fine-art prints, wall art and large formats, photo books, cards, announcements, memory boxes, and gift sets. Visit Print Products for the current selection.
Everyday prints work well for albums and family snapshots. Fine-art prints are designed for images you plan to frame. Wall art is suited to larger displays, while photo books collect a complete story such as a trip, wedding, or family year.
Options vary by product. Contact support before ordering if you need a size, paper, finish, mounting option, or quantity that is not shown on the product page.
Use the highest-resolution original available. JPEG and PNG files are commonly suitable, but a phone original is usually better than a screenshot or an image downloaded from social media.
Every screen is calibrated differently. Brightness, contrast, color profile, paper, and finish can affect the final appearance. We recommend reviewing the crop and choosing a finish that matches how the photo will be displayed.
Keep important faces and details away from the edges, check the product preview, and choose an aspect ratio close to the original image. If you are unsure, contact us before production.
Contact us immediately with your order number. We will try to help, but custom orders may enter production quickly and may not be changeable or cancellable after processing begins.
Available payment options are shown at checkout or in your quote. Payment information is handled through the applicable payment service rather than stored in plain text on this website.
Contact us as soon as possible. We cannot guarantee an address change after shipment, and additional carrier or re-shipping charges may apply.
Many everyday print orders are prepared within approximately 48 hours. Larger, custom, or seasonal orders may take longer. The estimate shown at checkout or provided by support is the best current estimate.
Visit Track My Order with your order number and email address, or contact support if tracking is not available.
Keep the packaging, take clear photos of the damage and the products, and contact us promptly with your order number. We will review the issue and explain the available resolution.
Use the Contact page or the online chat button. Include your order number, email address, and a short description so we can help faster.
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See our Terms & Conditions for information about website use, custom content, orders, payment, delivery, and customer responsibilities.
Thoughtfully printed photos for the moments, people, and places you never want to forget.